Zain Art

Return and Refund Policy

If your Zain Art order arrives damaged, defective or wrong, tell us within 48 hours of delivery with an unboxing video and we will send a free replacement or refund you. Standard (non-custom) items can be returned within 7 days of delivery. Approved refunds are processed within 7 working days.

This policy applies to all orders placed on zainart.com and delivered within India. Zain Art makes Islamic calligraphy wall art, name boards and home decor at our own workshop in Kalamassery, Kochi.

1. Damaged, defective or wrong items

Every piece is checked and packed by our team before dispatch. If your order arrives damaged, defective, or is not the item you ordered:

  • Contact us within 48 hours of delivery on WhatsApp (+91 77364 02888) or by email (info@zainart.com).
  • Send your order number and an unboxing video that shows the sealed parcel being opened and the problem with the item.
  • Once we confirm the problem, we will send a free replacement. If a replacement is not possible, we will give you a full refund.
  • You do not pay any courier charges for damaged, defective or wrong items.

2. Returns for change of mind

If you are not happy with a standard (non-custom) product, you can return it within 7 days of delivery, as long as:

  • the item is unused, undamaged and in its original packing;
  • you contact us first on WhatsApp or by email to request the return. Parcels sent back without a return request cannot be accepted.

For change-of-mind returns, the customer pays the return courier charges. Please pack the item carefully, as returns damaged on the way back cannot be refunded.

This applies to all standard products, including products sold at a discount.

3. Items that cannot be returned

  • Custom and personalised orders: name boards, family name plates, custom verses, custom sizes or custom colours made to your approved design. These can only be replaced if they arrive damaged or do not match the design you approved.
  • Digital products: downloadable Islamic art and calligraphy files, once the file has been delivered.

4. Order cancellation

  • You can cancel a standard order any time before it is dispatched. Contact us with your order number and we will refund you in full.
  • Custom and personalised orders cannot be cancelled after you approve the design, because we start making them for you.
  • Orders that have already been dispatched cannot be cancelled. You can request a return under section 2 after delivery.

5. Refunds

  • We inspect returned items as soon as they reach our workshop and tell you whether the refund is approved.
  • Approved refunds are processed within 7 working days.
  • Prepaid orders (UPI, card, net banking) are refunded to the original payment method. Your bank may take a few more days to show the amount.
  • Cash on Delivery orders are refunded by UPI or bank transfer to the account details you share with us.
  • Shipping is free on all orders in India, so there are no shipping charges to refund or deduct.

6. Exchanges

If you would like a different size, finish or design, contact us. We will arrange the exchange after the original item is returned under section 2. If the new item costs more, you pay the difference.

7. Contact us

Zain Art
Hill View Complex, Panadan Villa's Road, near University Road,
HMT Colony P.O., Kalamassery, Ernakulam, Kerala 683503, India
Phone and WhatsApp: +91 77364 02888
Email: info@zainart.com

Returns must be sent to the address above only after we confirm your return request.