الشروط والأحكام

These terms apply to every order placed on zainart.com, operated by Zain Art, Hill View Complex, Panadan Villa's Road, near University Road, HMT Colony P.O., Kalamassery, Ernakulam, Kerala 683503, India. By using this website or placing an order you agree to them.

1. Products and finishes

Our wall art is designed by our in-house team and made at our workshop in Kalamassery, Kochi, in metal, stainless steel, wood and acrylic. Because each piece is finished by hand, small variations in colour, grain or sheen are normal and are not defects. Colours on screen may look slightly different from the finished product.

2. Prices and payment

All prices are in Indian Rupees (INR) and include applicable taxes. Shipping is free on all orders within India. Prices may change without notice, but confirmed orders are always charged at the price shown at checkout. You can pay online (UPI, card, net banking) or choose cash on delivery.

3. Orders

An order is confirmed when you receive our order confirmation. We may cancel an order if a product is unavailable or a price was shown in error; if you have already paid, we refund you in full.

4. Custom designs

For custom calligraphy and name boards, we make the piece only after you approve the design. Please check spellings, names and sizes carefully before approving. Custom items are covered by our return and refund policy for damage and defects only.

5. Delivery, returns and refunds

See our delivery information and return and refund policy.

6. Designs and content

The designs, photos and text on this website belong to Zain Art and may not be copied or sold without our written permission.

7. Governing law

These terms are governed by the laws of India. Any dispute is subject to the courts at Kochi, Kerala.

8. Grievance officer

Under the Consumer Protection (E-Commerce) Rules, 2020, complaints can be sent to our Grievance Officer: Customer Care, Zain Art, Hill View Complex, Panadan Villa's Road, near University Road, HMT Colony P.O., Kalamassery, Ernakulam, Kerala 683503, India. Email info@zainart.com, phone +91 77364 02888. We acknowledge complaints within 48 hours and aim to resolve them within one month.